Valtech - L2 Support Engineer
Requirements
• To be considered for this role, you must meet the following essential qualifications: • 2 or more years of experience as a DevOps Engineer, Support Engineer or Site Reliability Engineer • Knowledge of Site Reliability Engineering principles and experience working with SLOs • Experience resolving severe incidents on high-impact platforms • Scripting skills and experience automating moderately complex processes • Familiarity with automation systems such as GitHub Actions, Azure DevOps, Ansible or Chef • Upper-intermediate English level (at least B2), written and spoken • Experience with React.js. We are seeing more full-stack opportunities and want to grow the team in that direction • Incident management experience on a production environment of a public-facing online service with high business value and high traffic, in a 24x7 setup • Experience with commerce platforms • Experience working in corporate environments • Experience with international, on-shore and off-shore teams • Basic knowledge of serverless services in one or more public cloud providers (AWS, Azure, GCP) • Experience with monitoring and APM systems such as Datadog, New Relic, Dynatrace, Prometheus or Grafana • Experience with pipelining tools such as GitHub Actions, Azure DevOps, GitLab or Jenkins • Familiarity with Docker • A solution mindset and a desire to help your colleagues • If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. • Commitment to reaching all kinds of people • We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
Responsibilities
• Maintain systems for observability • Adjust and maintain SLOs • Participate in and facilitate incident resolution, including on-call duty (maximum of one week-long shift per month) • Work on proactive improvements that increase the reliability of the managed platforms • Work with teams to assess anticipated or manifested failure scenarios and define possible mitigations • Help create runbooks to remediate or prevent failure scenarios • Reduce work that does not add value
Benefits
• Beyond a competitive compensation package, we offer: • Flexibility, with remote and hybrid work options (country-dependent) • Career advancement, with international mobility and professional development programs • Learning and development, with access to cutting-edge tools, training and industry experts • Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. • Your application process • ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. • We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. • Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. • At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. • At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. • Are you ready to create what’s next? Join us.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT