sciencelogic - Project Manager - EMEA

• Creating and maintaining project plans, schedules, RAID logs, status reports, and delivery documentation • Managing project scope, milestones, deliverables, dependencies, and timelines • Leading project governance routines including weekly reviews, status meetings, and steering committees • Monitoring project health and proactively identifying risks, issues, and blockers • Keeping projects on track for scope, timeline, budget, and customer expectations • Building and maintaining strong relationships with customer stakeholders throughout the project lifecycle • Acting as the primary coordination point between customers and ScienceLogic delivery teams • Leading project status calls, executive reviews, and steering committees, adapting communication style for technical, operational, and executive audiences • Understanding customer business objectives and ensuring project activities stay aligned to measurable outcomes • Translating technical delivery activities into business value and identifying whitespace opportunities beyond immediate scope • Developing a strong understanding of ScienceLogic solutions, AI capabilities, and platform architecture • Using AI, Copilot, Power Automate, and workflow orchestration to build automation for reporting, RAID management, action tracking, resource planning, and customer communications • Driving projects with urgency and ownership, and pushing back professionally on scope creep or unrealistic timelines • Owning project risks, issues, and escalations through to resolution, coordinating cross-functional response across PS, Support, Product, Engineering, SRE, CS, and Sales • Coordinating resource requirements, supporting forecasting and capacity planning, and tracking consultant assignments across active engagements • QUALITIES YOU POSSESS… • Think commercially and strategically, not just operationally • Understand customer value and business outcomes, not just project milestones • Move comfortably between technical teams and executive stakeholders • Technically curious, with an appetite for AI and automation • Challenge conventional approaches and thinks creatively • Spot opportunities where others see tasks • Strong business acumen and customer awareness • Comfortable holding stakeholders accountable • Persistent, resilient, with strong follow-through • Confident enough to challenge customers when required • Take ownership of problems and drives them to resolution • Operate with urgency and personal accountability