Sprinto - Customer Success Manager

• Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, Sprinto combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto supports 300+ integrations and 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS. • Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognised as a Leader on G2 in Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row. • Sprint With Sprinters • At Sprinto, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious ideas and deliver your best output in a fast-paced, innovative, and supportive environment. • You have 3–5 years of experience in a B2B SaaS product company, ideally in a customer-facing role with revenue responsibility. • You have strong business acumen — you can read a customer’s business, understand what drives their P&L, and tailor your conversations accordingly. You are not just operationally or transactionally sound; you actively show value through our product and service offerings. • You understand value engineering — building ROI cases, quantifying outcomes, and using those numbers to influence renewal and expansion decisions. • You can strategically articulate the value of a product to customers, confidently adjusting your narrative for technical, operational, and executive audiences. • You have excellent written and verbal communication skills — most of your day is spent speaking with customers, and the quality of your words matters. • You have a good understanding of cloud technology — terms like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you. • You have hands-on experience using AI tools like Claude, ChatGPT, and similar assistants to research, prepare, write, and analyse faster than peers who don’t. • How We Care For Our Sprinters : • Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches. • Co-working, on the house: If co-working is your jam, we offer a generous annual allowance of up to INR 14,000 annually* for social working. • We care about your learning: We are invested in seeing you grow, and commit USD 1000 annually to help you level up your skills. • We count your spark, not your leaves: We care about you not just as an employee, but as a person. So if you need a reset, make use of Unlimited leaves. • Your Safety Net, Woven in: We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving. • Workspace setup of your dreams: Work from anywhere, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow. • Inclusion & Diversity -