whippy - Customer Success Manager (LATAM Only)
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Requirements
• STEM degree OR proven SaaS CSM experience with direct API, webhook, or integration exposure • Strong English communication, written and spoken, clear and confident on Zoom daily • Real customer-facing experience running onboarding, implementation, or success calls • Proactive instinct, you notice things before customers do and you act without being asked • Ownership mindset, you guide customers rather than just accommodating them • Comfort troubleshooting technical issues before escalating • Open to candidates anywhere in Latin America. Candidates based in Buenos Aires, Argentina are strongly preferred as we have a WeWork office in Vicente Lopez and are building toward an in-person team culture. EST hours required. Full English fluency required.
Responsibilities
• Own a portfolio of assigned customer accounts end to end • Run daily Zoom calls including onboarding, training, troubleshooting, and check-ins • Help customers configure and use the Whippy platform correctly • Troubleshoot issues and coordinate with the Deployment Engineer when needed • Guide customers on best practices, AI agent setup, campaign logic, and workflow design • Proactively monitor customer usage and reach out before customers tell you something is wrong • Identify expansion opportunities and surface them to the team
Benefits
• Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.
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