• 3+ years in IT infrastructure or systems support
• Experience supporting Windows, Microsoft Office, and Linux desktops
• Experience with data center operations, application support, monitoring, and troubleshooting
• Familiarity with ticketing workflows and asset management
• Strong communication skills and the ability to collaborate across global teams
• Initiative, project ownership, and sound judgment under pressure
• Flexibility for on-call support and weekend infrastructure changes
• A bachelor’s degree in Computer Science, Engineering, IT, or a related field
• Python, PowerShell, or other automation and scripting experience
• Familiarity with orchestration tools (examples Ansible, Puppet, or Chef)
• Knowledge of cybersecurity principles and best practices
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