Dexory - Customer Success Manager - US (South West)

• Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. • Lead customer onboarding • Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. • Develop strong, trusted relationships • Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. • Deliver customer training and workshops • Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. • Create and manage Success Plans • Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. • Monitor account health • Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. • Own customer renewals and upsell opportunities • Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. • Collaborate with Sales, Product, and Engineering • Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies. • Gather and report customer feedback • Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. • Customer Success, Solutions Engineer, or Commercial post-sales role • Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth. • driving renewals, expansions, and long-term account growth • Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders. • Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends. • data-driven insights • Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually. • onboarding, training, and customer-facing workshops • Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously. • Willingness to travel frequently across North America to support client relationships (estimated 1+ day/week). • travel frequently across North America • Work comfortably with dashboards and back-end systems to track usage trends, guide data-driven conversations, and assist customers in interpreting operational insights, fixing deployment issues, trouble shooting problems. • Work comfortably with dashboards and back-end systems • Health insurance • 20 days annual leave • AAP/EEO Statement • AAP/EEO Statement