cority - PMO Manager
Requirements
• Bachelor’s degree in business, project management, engineering, or a related field is required. • An MBA or advanced certification in Project Management is highly desirable. • 10+ years of proven experience delivering enterprise software solutions with a strong track record in project and team management. • 3+ years in leadership roles, including managing remote team members across multiple time zones. • Technical Proficiency • Proficiency in Microsoft Office and PSA platforms (such as NetSuite OpenAir, Certinia, or equivalent), with demonstrable experience managing resource bookings and revenue forecasting within a PSA environment. • Demonstrated experience owning a revenue forecast within a Professional Services or PMO context. • Experience creating and reviewing Statements of Work (SOWs). • You are a commercially grounded delivery leader with a track record of managing complex project portfolios in a Professional Services or PMO environment. You are equally comfortable owning a revenue forecast conversation with Finance as you are coaching a Project Manager through a difficult client escalation. You set high standards, hold your team to them, and create the conditions for consistent, repeatable delivery. You are data-driven in your decision-making, direct in your communication, and trusted by both your team and senior stakeholders.
Responsibilities
• Revenue and Commercial Accountability • Own the consolidated revenue forecast for your portfolio, ensuring accuracy is maintained and reported to Finance and the VP of Professional Services on a monthly basis. • Monitor and actively manage team chargeable utilisation across your portfolio, intervening early where individuals or the team as a whole are trending below target. • Ensure resource bookings in the PSA platform are maintained accurately across all in-flight projects within your portfolio, as the primary driver of the PS revenue forecast. • Identify and address revenue risk proactively, including margin erosion, scope creep, and forecast slippage, escalating to the VP of Professional Services where required. • Lead and develop a high-performing team of Project Managers to support the successful implementation of Cority’s software and consulting services. • Define, implement, and drive adoption of project management standards, governance frameworks, and best practices. • Build a culture of open communication, continuous improvement, and knowledge sharing across the team. • Hold the team to a high standard of customer focus, with proactive problem-solving and strong delivery outcomes. • Partner with senior leadership to align the Professional Services department’s strategic direction with organizational growth objectives, ensuring scalability and long-term success. • Project and Customer Management • Own a portfolio of Professional Services engagements, ensuring projects are delivered on time, within scope, and on budget with high levels of customer satisfaction. • Build and maintain strong relationships with key customer stakeholders and serve as an escalation point for critical issues. • Hold full commercial ownership of an assigned portfolio of Professional Services projects, with responsibility for revenue attainment, forecasting accuracy, margin delivery, and overall financial health. • Support Project Managers in identifying, assessing and mitigating delivery and commercial risks, ensuring early intervention to minimise revenue leakage, margin erosion, or customer dissatisfaction. • Monitor and manage portfolio-level KPIs, including revenue attainment, forecast accuracy, margin performance, and customer satisfaction, using data-driven insights to inform decision-making and corrective actions. • Oversee commercial arrangements, including the quality and governance of Statements of Work (SOWs), and the end-to-end change control process, ensuring all scope and commercial changes are appropriately assessed, approved, documented, and forecasted and billed. • Standardise and refine delivery methodologies for SaaS implementations and consulting engagements to ensure consistency and quality across the portfolio. • Build and maintain a knowledge base with templates, tools, and best practices to empower team members and promote operational consistency. • Operational Excellence • Lead resource planning and project staffing across your portfolio, ensuring adequate capacity, balanced workloads, and that incoming projects are resourced ahead of go-live. • Develop and maintain systems for tracking key projects and portfolio performance indicators (KPIs), providing actionable insights and comprehensive reporting. • Continuously enhance Professional Services practices, leveraging data analytics to drive efficiency, scalability, and improved customer outcomes. • Partner with Sales, Finance, Product and Engineering to support project delivery and key operational processes.
Benefits
• · An opportunity to work in a values-driven, performance oriented, dynamic and growth focused culture • · We support a remote working environment with a one-time home office allowance and subsidized monthly internet allowance • · Competitive health benefits, dental plans, and retirement savings plan (RRSP, 401K plan etc.) • · Annual fitness allowance • · Mental health support provided through access to Calm Premium meditation app and access to Talkspace • · Access to Udemy, internal training programs, annual training allowance and certifications (if applicable), and High Talent Programs
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