Smartsheet - Sr. Product Manager II - AI Platform (Remote Eligible)
Requirements
• 8+ years of product management experience with technically complex platforms, ideally in enterprise SaaS • Deep fluency in AI/ML concepts -- agent and sub-agent architectures, orchestration, tool use, prompt engineering, and quality measurement • Experience building or managing evaluation and quality infrastructure for AI or ML systems, including reading traces and eval runs to form your own opinion on technical tradeoffs (strongly preferred) • Familiarity with data and ML platforms, particularly Databricks (Delta Lake, Unity Catalog, MLflow) or equivalent lakehouse environments (strongly preferred) • Demonstrated experience with responsible AI frameworks -- governance policy, agent access controls, audit logging, or enterprise AI compliance (preferred) • Track record of shipping enterprise software from inception to launch with measurable business impact • Comfort operating in high-ambiguity environments with significant autonomy and the ability to influence without authority across engineering, security, legal, and executive stakeholders
Responsibilities
• Own the AI platform roadmap: Define and drive strategy and execution for model serving, the LLM gateway, agent orchestration, and the infrastructure that keeps models and agents running reliably in production -- partnering with data engineering to define what the AI platform needs from the data layer without owning it directly. • Own the AI platform roadmap: • Bridge platform and product teams: Own the seams between infrastructure and the teams shipping AI-powered product features, ensuring agent capabilities are governed, discoverable, and consistently delivered. • Bridge platform and product teams: • Own AI monetization as a product surface: Map agent activity to consumption-based AI credits, ensure logging infrastructure supports that mapping, and surface usage and cost data to enterprise admins. • Own AI monetization as a product surface: • Make evaluation and observability first-class: Ship pre-deployment eval gates plus production tracing, monitoring, alerting, and regression detection so you catch quality issues before customers do. • Make evaluation and observability first-class: • Build the AI governance and responsible AI layer: Own output-quality guardrails, agent access controls, data classification, audit logging, and enterprise compliance (SOC 2, EU AI Act, ISO 42001) as a horizontal control plane across every AI feature -- including the responsible AI framework governing how we evaluate bias, fairness, and safe agent behavior. • Build the AI governance and responsible AI layer: • Define the AI admin experience: Own the controls governing which AI features are on or off and for whom, and which usage, cost, and audit data gets surfaced to enterprise admins.
Benefits
• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) • Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. • $171,250—$203,750 USD • Get to Know Us: • Get to Know Us: • At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
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