wiz.io - Solutions Support Engineer, Weekend 2nd shift, US-APAC

Hybrid - USA *$108k - $108k+ Equity1w ago

In Office Junior NA Cybersecurity Cloud Computing Support Engineer Solutions Engineer Java Python Shell JavaScript Customer Relations

Requirements

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications. • 2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP) • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON • Proficiency with command-line tools and Linux operating system environments • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage • Familiar with security frameworks or tools • Excellent organizational and project management skills • Fast learner, natural curiosity, and love of technology • Experience with DevOps technologies • Familiar with REST APIs or GraphQL • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS) • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) • Understanding of relational databases • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.

Responsibilities

• Responsible for technical customer support experience within the Wiz product • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automation • Participate in on-call rotation for after-hours, holiday, and weekend support coverage • This is a 2nd shift position and the schedule is Friday - Tuesday, 7pm - 4am ET

Benefits

• Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. • Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. • The US base salary range for this full-time position is listed below. • $108,000—$148,500 USD • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.