wiz.io - Senior Solutions Support Engineer
Requirements
• Must be comfortable working 9-6 EST/EDT • 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP) • 2+ years of hands on experience with Kubernetes (AKS/GKS/EKS etc..) • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON • Proficiency with command-line tools and Linux operating system environments • 3+ years of hands-on Technical Escalation Support experience (in a Tier 2/3 environment), or related customer-facing role • 2+ years of experience with deep technical and architectural knowledge for Security, Networking and Cloud technologies (Azure, AWS, GCP) • Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a “protected person”) and that they reside in the contiguous United States.
Responsibilities
• Responsible for technical customer support experience within the Wiz product • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams • Identify cases that require escalation (either technically or strategically) • Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise • Mentor and coach team members in case management best practices and technical upskilling • Gather, collect, collate, generate and publish content, including training material for team members • Participate in on-call rotation for after-hours, holiday, weekend support coverage • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automations
Benefits
• Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. • Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. • The US base salary range for this full-time position is listed below. • $128,000—$176,000 USD • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
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