LiveKit - Senior Product Operations Manager
Requirements
• 6+ years of experience, with at least 3 in product operations or a closely related role (chief of staff to a product leader, product program management, product strategy and operations) supporting a product team. • You've built it before. You've designed a product team's operating cadence from scratch at a company that was scaling, not only kept an existing one running. • A force multiplier. You measure your success by what changed for the people you support, not by how much process exists. • A strong writer. Most of what this role produces is read by other people: templates, updates, plans, and documentation. • Data fluent. You're comfortable defining metrics, working in BI tools, and telling a trustworthy number from an untrustworthy one. SQL is a plus. • Technical enough for a developer company. Our customers are developers and our organization is engineering-led. You don't need to write code, but you need to be credible with the people who do. • Influence without authority. Our engineering teams operate with high autonomy. Nothing here works by mandate; it works because it's useful. • AI-native. You use AI tools heavily in your own work and can help others do the same. • Product operations experience at a developer tools, API, infrastructure, or AI company • Ran quarterly planning or OKRs for a product organization • Built a research repository or a customer recruiting program for B2B research • Built a PM onboarding program or career ladder • Worked with go-to-market teams on launch readiness and product stage definitions • OUR COMMITMENT TO YOU • An opportunity to build something truly impactful to the world • Contribute to open source alongside world-class engineers
Responsibilities
• Run the product team's operating cadence. You own the calendar of planning cycles, reviews, and recurring updates: what each one is for, who needs to be there, what goes in, and what comes out. You make sure decisions and follow-ups are captured and visible to everyone who needs them, and you keep retiring or reshaping rituals that stop earning their time. • Own the roadmap as a system. You own how the roadmap is structured, at the right altitude for each audience, from engineering teams to leadership to sales. You make sure it stays current and becomes the place people go to find out what we're building and where it stands. • Make goals and progress visible. You run goal-setting for the product team so that every goal is measurable against a clear source of truth, and you track progress against those goals through the quarter. With our data team, you own the reporting the product team and leadership rely on, and you flag drift early. • Keep the product development playbook. You maintain lightweight shared standards for each step from framing a problem through launch: problem briefs, launch readiness, product stage definitions, release notes. With marketing, you run the internal side of every launch so each one ships with docs, pricing, and GTM ready. • Run the customer insight engine. You own the systems that keep customers close to the product team: a research repository people use, a continuous pipeline of customer conversations set up with sales and success, and a steady synthesis of what we hear from sales, support, surveys, and deals, delivered to the PMs who need it. • Grow the craft of the PM team. You own onboarding for new PMs, ongoing training, and the team's community of practice, and you help shape how we hire and level PMs. • Choose and run the team's tools. You decide how the product team uses its tools, from roadmapping and analytics to AI, and you make sure PMs get real leverage from them. • Be a partner in running the product org. You keep a pulse on where the team is stuck, bring your own point of view on what to fix next, and work with the head of product to make the product org better every quarter.
Benefits
• $145K – $200K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Where is your specific working location? • or drag and drop here • Tell us about you and why you're excited to apply to this specific role at LiveKit! • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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