pointclickcare - Senior AI Architect (US)
Requirements
• 12+ years of software engineering and platform architecture experience with deep cloud expertise (Azure preferred), including 5+ years focused on AI/ML infrastructure and GenAI solutions at scale • Hands-on expertise with agentic systems — agent frameworks, multi-agent orchestration, MCP (Model Context Protocol), tool use, RAG, vector databases, and production LLMOps • Proven track record designing internal platforms that other engineering teams build on, including developer experience, APIs and SDKs, and self-serve patterns • Strong architectural breadth across cloud-native systems, distributed systems, data platforms, and security architecture • Demonstrated ability to produce high-quality architecture documents and decision records, and to communicate design trade-offs clearly to engineering and product audiences • Experience with the Azure AI stack (Azure OpenAI, AKS, APIM) and the Databricks lakehouse (Unity Catalog, model serving) • Background in healthcare technology platforms or clinical workflows • Experience guiding engineering teams as a senior architect or technical lead within a platform organization • Expertise in advanced agentic patterns including multi-agent orchestration, tool and MCP server design, agent evaluation, and model fine-tuning pipelines • Deep knowledge of AI governance, responsible AI practices, and model risk management in regulated environments • PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• Design and evolve the architecture of PointClickCare’s AI Platform — the agentic runtime, MCP integration layer, model gateway, and evaluation and observability services that engineering teams build on ensuring it scales with adoption across the product portfolio. • Guide the AI Engineering team through architectural decisions, design reviews, and hands-on technical mentorship, raising the bar for how the platform is designed, built, and operated. • Partner with product counterparts to review product roadmaps, translate upcoming AI capabilities into architectural requirements, and author architecture documents and decision records that de-risk delivery • Enable software engineers across PointClickCare to build AI agents, MCP servers, and solutions on the platform by codifying reference architectures, reusable patterns, and paved-road templates — and by providing direct architectural guidance to consuming teams. • Establish platform standards for security, responsible AI, evaluation, and observability, and run architectural review processes that keep solutions built on the platform consistent, compliant, and production-ready.
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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