openai - Applied AI Delivery Lead - Remote in AMER
Requirements
• 7+ years of experience leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners. • A track record of driving programs from scope through launch and adoption, with accountability for delivery commitments and measurable customer outcomes. • Strong technical aptitude, with the ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks. • The ability to translate customer priorities into actionable delivery plans with clear milestones, owners, dependencies, and success measures. • Strong judgment under ambiguity, including the ability to identify material risks, navigate competing priorities, and drive timely decisions. • Experience building trust with customers and leading across teams outside your reporting line while holding stakeholders accountable to shared commitments. • Excellent communication skills, with the ability to engage executives, technical specialists, and customer operators and explain complex delivery issues clearly. • Commercial awareness and an understanding of how deployment, adoption, and consumption contribute to customer value and growth. • A practical approach to building repeatable delivery methods while adapting to the needs of individual
Responsibilities
• Own delivery of priority AI initiatives. Lead complex customer engagements from scoping and planning through deployment, launch, and initial adoption. • Build and drive an integrated delivery plan. Establish clear scope, milestones, accountable owners, dependencies, resource needs, and success measures across customer, OpenAI, and partner teams. • Resolve blockers and drive decisions. Identify risks early, work through dependencies and resource constraints, and bring the right stakeholders together to resolve tradeoffs and keep delivery moving. • Lead launch readiness and activation. Drive rollout and enablement planning, address technical and organizational readiness gaps, and remove barriers to initial adoption and usage. • Connect delivery to customer value. Define expected outcomes and measurement approaches with customers and account teams. Track adoption and consumption, assess results against agreed baselines, and communicate the value achieved. • Provide a clear view of delivery health. Lead customer and internal delivery reviews that drive decisions and action. Communicate progress, launch confidence, risks, and implications for expected consumption and revenue timing. • Improve how we deliver. Turn customer experience into repeatable playbooks, practical tools, and actionable feedback for product and delivery teams.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT