checkout.com - Senior Technical & UX Writer

• Ability to read code in at least one programming language • Familiarity with JSON, YAML, and Markdown • Experience in leveraging content analytics and user research • You’re open and curious about AI and how it can be used to optimize processes and improve content • THE FIRST 6 MONTHS • Month 1 - you’re familiar with the technical documentation and support site repository structures and are comfortable fixing minor issues across content pages. You’ve also met with members from across the product teams and have built a foundational understanding of Checkout’s various products and services. • Month 2 - you’re familiar with the API reference repository structure and can comfortably make changes to API documentation. You’re also regularly picking up new work from our team’s project board and have begun tackling more complex projects already scoped by other members of the team. • Months 3 and 4 - you’re beginning to independently research and document new feature ships. You’re also regularly reviewing contributions to the documentation from other writers and other internal contributors, and offering meaningful feedback. • Month 5 - you’re a proficient writer, comfortably leveraging our tools and processes and beginning to work autonomously in your product area. You can confidently advocate for our users. • Month 6 - you’re fully comfortable working in your product area and have a good understanding of our users and how best to serve them. You’re familiar with the research and data available to us, and are using it to inform your approach to documentation and continuous improvement. • OUR PROMISE TO YOU • We want you to do the best work of your career here. You’ll work alongside talented people from diverse agencies, industries and sectors. It’s thanks to them that we’ve grown so fast – and we’re nowhere near done. • While we’d like to hire at more senior levels, it’s more important that we hire the right people for our future rather than to simply fill positions. So, if you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission https://www.checkout.com/about-us and values https://www.checkout.com/life-at. • It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/