Myriad360 - Managed Services Networking & Security Enterprise Services Architect
Requirements
• You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale. • The Managed Services Enterprise Architect bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills. • Managed Services Enterprise Architect • Must be based in the United States. Travel up to 30% may be required. • 10 to 15 years in network and security managed-services operations • Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management. • Proven experience operating networking environments supporting production, mission-critical workloads. • Strong understanding of AWS, Azure, & GCP networking and connectivity models. • Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership. • Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus. • Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field preferred. • Experience within a Managed Services Provider (MSP) environment. • General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training). • Deep familiarity with Palo Alto firewall environments • Certifications in one of the following: CISSP, CEH, GIAC, CISA, CCNP, CCIE, CCNA, SANS, ITIL, PMP preferred.
Responsibilities
• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps. • Author operational runbooks and automation to run the service repeatably. • Government or enterprise security experience is advantageous. • Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking. • Experience with NSX, cloud security, and secure configuration management. • Proficiency in cyber-attack response, threat detection, and risk-based controls. • Leadership and mentoring abilities. • Strong customer-facing and stakeholder management skills. • Ability to work in a fast-paced, multi-client environment. • Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling. • Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls. • Create network diagrams, flowcharts, and documentation for all security products and procedures. • Collaborate with network systems teams to remediate infected systems and support secure network operations. • Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance. • Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting. • Develop training modules and materials for new and existing security personnel. • Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance. • Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts. • Manage and monitor customer security devices remotely. • Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators. • Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting. • Complete ongoing security awareness training and comply with company policies to the requirements section • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts • Other duties as assigned
Benefits
• Unlimited Paid Time Off (PTO) • Incentive compensation plans for all employees • Company-funded 401k contributions • Zero-cost employer-covered health insurance • Annual BYOD (Bring Your Own Device) reimbursement up to $500 • Paid Parental Leave • Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop • Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! • Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $170,000 - 240,000 OTE, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.
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