MCG Health - Technical Sales Solutions Architect
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Requirements
• Bachelor's degree in computer science, Information Systems, Engineering, Healthcare Informatics, or a related field, or equivalent practical experience. • At least five years of consultative experience guiding large healthcare customers through complex technical integrations, architecture design, AI-enabled solutions, and workflow integration. • Experience responding to detailed security, privacy, and compliance questions from enterprise customers. • Strong understanding of modern software development concepts, API-driven integrations, service-based architectures, and embedded application workflows. • Demonstrated experience with healthcare interoperability standards, including FHIR and HL7, and supporting Smart on FHIR–based integrations. • Ability to clearly communicate complex technical concepts to both technical and non-technical stakeholders. • Strong presentation skills and exceptional client-facing communication abilities. • Travel up to 50% to client sites and MCG-sponsored events. • Licensure/Certifications/Registrations/Permits: • Relevant technical certifications (e.g., cloud, security, interoperability, or integration technologies) are preferred. • Ability to clearly communicate complex technical concepts to both technical and non-technical audiences • Strong written and verbal communication skills • Consultative, customer-focused mindset with the ability to build trust and credibility with technical and non-technical stakeholders • Strong problem-solving skills and comfort working through ambiguity in complex technical environments • Excellent organizational skills and attention to detail, particularly in documenting technical requirements and risks. • Other compensation: Variable Pay Eligible up to $25,000 (estimated, plan document will be created post offer)
Responsibilities
• Partner with Sales Executives and clinician-led Sales Solution Architects to support pre-sales engagements across payer and provider markets, ensuring technical alignment with customer needs and MCG solutions. • Serve as the primary technical point of contact for customer and prospective IT, security, architecture, and digital health stakeholders throughout the sales cycle. • Lead technical discussions related to Smart on FHIR, RESTful APIs, healthcare data exchange, system integrations, and interoperability using standards such as FHIR and HL7. • Explain and validate integration approaches involving structured and unstructured healthcare data, including data normalization, transformation, and downstream data usage. • Articulate how AI models are incorporated into MCG solutions, including data inputs, outputs, governance considerations, and workflow integration. • Coordinate, lead and manage technical due diligence activities, including security questionnaires, vendor risk assessments, technical RFP and RFI responses, and penetration testing inquiries. • Discuss authentication, authorization, identity management, and secure data exchange patterns, including OAuth2, SSO, and role-based access controls. • Design and present technical solution architectures, system diagrams, data flow diagrams, integration specifications, and deployment models aligned to customer environments. • Partner with Product, Engineering, SEAD, Security, and Implementation teams to validate technical feasibility, assumptions, constraints, and solution scope. • Clearly communicate technical capabilities, limitations, dependencies, and trade-offs to internal and external stakeholders. • Assist in defining implementation approaches, integration timelines, and technical prerequisites to support effective post-sale handoff. • Collaborate with Marketing and Revenue Operations to develop and maintain technical collateral, reference architectures, and technical enablement materials. • Identify technical risks early in the sales cycle, including data quality, integration complexity, interoperability limitations, security posture, or deployment constraints, and recommend mitigation strategies.
Benefits
• 🩺 Medical, dental, vision, life, and disability insurance • 📈 401K retirement plan; flexible spending and health savings account • 🏝️ 15 days of paid time off + additional front-loaded personal days • 🏖️ 14 company-recognized holidays + paid volunteer days • 👶 8 weeks of paid parental leave + 10 weeks of paid bonding leave • 🌈 LGBTQ+ Health Services • 🐶 Pet insurance • 📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/ • We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it. • As an essential function of this role, you will be required to attend in-person meetings and/or conduct in-person trainings at our clients’ worksites. Our clients may have certain requirements, including but not limited to requiring all visitors or guests in their sites to be fully vaccinated against COVID-19. By applying for this role, you understand that you will be required to meet any such client requirements. Failure to do so may result in the rescission of an offer and/or termination of employment. • All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration. • It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
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