NeuraFlash, Part of Accenture - AWS Project Manager

• 5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations • 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations • AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects • Experience working in a professional services/consulting environment • Experience with estimation/sizing and SOW/Change Order contracting • Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders • Experience applying Agile and hybrid approaches to project management • Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification • Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting • Hands-on experience delivering agentic AI solutions in a contact center context • Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling • A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst • Strong presentation and communication skills • Experience using AI-assisted tools to improve project delivery • Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams • Bachelor's Degree in Business, Engineering, Information Technology or Management • What’s it like to be a part of NeuraFlash, Part of Accenture? • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.