Pendo - Sr. Software Engineer

• Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. • You're a builder, not a maintainer. • You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Software Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. • You're AI-curious - genuinely. • You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. • Must-haves • Hands-on experience building with LLMs and AI agents, whether through production work or personal projects. You have built something with these technologies, not just used them as tools. • Full-stack engineering experience with a frontend lean, including strong TypeScript skills, comfort working with the DOM, and the ability to reason about backend services. • 3+ years of experience building and scaling web applications. • Strong product judgment, including comfort owning ambiguous problems, shaping scope, and making decisions without a fully specified brief. • Experience defining success metrics for a feature and iterating based on real usage data. • Experience engaging directly with customers or end users to validate problems and assess impact after launch. • Strong grasp of software architecture, design principles, and API development. • Clear communication skills and the ability to mentor others, unblock teammates, and support the growth of the engineering team. • Nice-to-haves • Experience working as, or closely alongside, a product manager, including writing specs, prioritizing a roadmap, or running discovery. • Familiarity with product analytics tools such as Pendo, Amplitude, or Mixpanel to measure feature impact. • Experience designing or running experiments, including A/B tests or betas, to validate product decisions. • Experience with browser DOM inspection or automation. • Familiarity with Model Context Protocol or building tools for LLM agents. • Familiarity with real-time data pipelines or streaming architectures. • Accessibility experience. • Passion for continuous learning and sharing insights with the team. • Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. • Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. • Pendo Core Values: • Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. • Location: • Compensation: The expected salary range for this role to be performed in Sheffield, United Kingdom is £60,000 - £78,000.