Chime Financial, Inc - AI Solutions Specialist
Requirements
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits • 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off • 🫂 1% of your time off to support local community organizations of your choice • 👟 Annual wellness stipend to use towards eligible wellness related expenses • 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents • 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more. • 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too! • 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress • We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Responsibilities
• Design, build, and maintain AI-powered workflows and internal tools that support OMX teams across quality, operations, and member experience. • Develop and manage LLM-based solutions — including automated evaluations and text generation workflows — tailored to specific operational needs. • Collaborate with operations leads, QA analysts, and program managers to understand business problems and translate them into working AI solutions. • Write and maintain lightweight Python scripts to extend automation capabilities beyond what current platforms support out of the box. • Prompt engineer and iterate on LLM inputs to improve accuracy, consistency, and output quality across use cases. • Monitor the performance of deployed tools and workflows, identifying opportunities to improve reliability and relevance over time. • Utilize SQL to query and validate data supporting AI workflows and evaluations. • Create and maintain clear documentation so that tools and workflows are understandable and usable by the wider team. • Stay current with developments in LLM capabilities, AI tooling, and low-code automation platforms. • Help build a culture of AI fluency within OMX by sharing knowledge and demonstrating what's possible. • Hands-on experience working with large language models — building prompts, evaluating outputs, and iterating toward reliable results. • Proficiency in Python. • Solid understanding of prompt engineering principles and how model behavior changes based on instruction design. • Proficiency in SQL for data querying and analysis. • Familiarity with REST APIs and webhooks for connecting tools and systems. • Ability to work with structured and unstructured data and translate it into inputs that AI models can act on effectively. • Strong problem-solving instincts and a practical, get-it-done approach to building solutions. • Excellent communication skills — able to make complex ideas clear and engaging, even for those without a technical interest. • Comfort operating with a high degree of autonomy and shifting priorities in a fast-moving environment. • #LI-EI1 #LI-Remote
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