Lumimeds - Payment Operations Specialist - US

• Manage payment disputes and chargeback cases from initial notification through resolution. • Gather documentation and prepare compelling evidence packages for payment processors and financial institutions. • Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues. • Investigate failed payments, duplicate charges, subscription billing issues, and refund requests. • Monitor payment activity to identify fraud trends or recurring operational issues. • Maintain accurate records of disputes, refunds, and payment resolutions. • Recommend process improvements that reduce chargebacks and improve payment success rates. • Help optimize internal payment workflows and operational efficiency. • Must-Haves • Experience managing payment disputes or chargebacks. • Experience with subscription or recurring billing models. • Strong analytical and problem-solving skills. • Excellent written communication skills. • Comfortable working with multiple systems simultaneously. • High attention to detail and strong organizational skills. • Ability to work independently in a fast-paced startup environment. • Professional English communication skills (written and spoken). • Nice-to-Haves • Experience with telehealth, healthcare, pharmacy, or healthtech companies. • Experience with Stripe, Authorize.net, Square, Braintree, or similar payment platforms. • Experience with CRM platforms such as HubSpot, Salesforce, or Zendesk. • Familiarity with fraud prevention tools. • Experience working with recurring subscription businesses. • Within your first few months, you'll: • Own the payment dispute process end-to-end. • Improve chargeback response times. • Help reduce payment losses through stronger documentation and operational improvements. • Become a trusted partner for Customer Support, Finance, and Clinical Operations.