freedompay - Deployment Success Manager - London, UK
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Requirements
• 2–4 years of experience in a client-facing implementation, onboarding, project coordination, customer success, or similar role • Bachelor’s degree required; business, management, or related field preferred (other disciplines considered) • FinTech or payments industry experience preferred • Exposure to project management or implementation coordination preferred • Ability to guide clients through tasks and maintain accountability to timelines • Ability to document, interpret, and communicate client and internal requirements clearly • Strong troubleshooting and problem-solving skills, including under time-sensitive deadlines • Excellent organizational and time-management skills with the ability to manage multiple priorities • Strong written and verbal communication skills • High attention to detail and accuracy • Proficiency with Microsoft Office (Word, Excel, Outlook) • Experience with web-based meeting platforms • Professional phone and email etiquette, including strong spelling and grammar • Ability to work independently while collaborating cross-functionally
Responsibilities
• Independently plan, organize, and manage small to mid-market customer deployments from kickoff through launch. • Serve as the primary client contact during onboarding, providing clear direction, setting expectations, and maintaining regular communication. • Facilitate recurring client meetings and ongoing correspondence to assess needs, track progress, and drive required actions. • Coordinate with internal teams (e.g., implementations, support, product, and relationship management) to execute deployment activities and meet timelines. • Manage and track onboarding steps, documentation, and checklists to ensure all requirements are completed accurately. • Communicate project status, risks, and blockers to internal stakeholders and relationship owners in a timely manner. • Identify, document, and escalate issues; partner with appropriate teams to drive resolution. • Verify system readiness prior to launch and confirm solutions are functioning as intended post-deployment. • Troubleshoot implementation gaps and develop mitigation or remediation plans when deficiencies are identified. • Monitor customer adoption following launch and ensure a smooth transition to ongoing support and account management teams. • Maintain organized project records and documentation across multiple simultaneous deployments.
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