Small Door Veterinary - Remote Telehealth Nurse (Nights & Weekends)
Requirements
• Ability to triage; knowledge of recognizing medical emergencies and illnesses • A drive to work for a company with a startup mindset, breaking tradition • Problem-solving self-starter who can both work independently and is also a team player • Excellent communication skills and highly organized with strong attention to detail • Customer service mindset, highly empathetic and compassionate • Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.) • Must be able to work flexible/non-traditional hours including weekends and holidays • Passion and a love for animals (especially cats and dogs!) • What you'll get • What you'll get • Competitive salary ($18/hour) + an additional $2/hour for hours worked between 10 PM - 6 AM EST. • An opportunity to make a real impact on the people around you • A collaborative group of people who live our core values and have your back • Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.
Responsibilities
• Engage with Small Door members through text-based chat and phone to provide telehealth services and member support • Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication • Independently handle and resolve tasks, adhering to high-quality standards and deadlines • Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings • Utilization of your clinical training and opportunities to give personalized care to patients virtually. • Maintaining accurate medical records and communication documentation • Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals • Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks • Lead, model, and exemplify Small Door experience standards • Support administrative workflows, including insurance claims submissions, medical record requests, and other member-related administrative tasks
Benefits
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