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Diligent Corporation

Diligent Corporation - Client Solutions Advisor – GRC & AI

Singapore, Central, Singapore; Sydney, New South Wales, Australia - Hybrid5d ago
In OfficeSeniorAPACGenomicsArtificial IntelligenceAdvisorSenior AdvisorTeam ManagementBudget ForecastingClient ConsultingLearning & DevelopmentProject PlanningReportingGovernanceQuality AssuranceBusiness Development

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Requirements

• 5-7 years of experience in an internal or external client-facing or consulting role • Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences. • Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders and customers. • Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment • Shows a willingness to problem-solve and take on new challenges • Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment • Passionate about GRC. • Excellent communication skills–including delivery of presentations or workshop • Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals • Relevant Professional GRC accreditation (planned, in progress, or obtained). • Effectively communicate timelines and manage expectations with the customer and internal stakeholders as they align with the project plan. • Understand Adoption Manager (AM) reporting needs for forecasting and budget tracking. Partner with AMs to ensure projects are delivered within budget and fully (all scoped activities). • Utilize a problem-focused and specific mentality to provide constructive feedback to team members. • Ability to understand and interpret solution design plans enabling delivery of activities and milestones detailed in the plans. • Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. • At Diligent, we're building the future with people who think boldly and move fast.  Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking.  Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.  The future belongs to those who keep learning, and we are building it together.  At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. • Learn more at diligent.com or follow us on LinkedIn and Facebook • What Diligent Offers You • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients • Creativity is ingrained in our culture. • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few

Responsibilities

• Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle. • Assist PS management, CS team, and other internal stakeholders in the different stages of the customer lifecycle. • Leverage Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution. • Utilize experience to drive successful adoption and reduce associated risks through the delivery of Professional Services. • Perform Quality Assurance of delivery work performed by Advisory Specialists I and II. • Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development. • Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas. • Act as a mentor for Data Specialist and Advisory Specialist roles, including being a “buddy” for new hires when assigned. • Support senior management on potential Business Development activities.

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