GitLab - Senior Program Manager, People Operations

• Business process analysis and documentation for complex workflows that include both system-driven and manual steps across HR operations, process improvement, or similar operational environments. • Process design and documentation with the ability to create current state and future state process designs, including RACI matrices, SLAs, decision trees, and cross-functional handoff documentation, and translate them into clear requirements for tools like ServiceNow and Workday. • Cross-functional collaboration and communication to work effectively with technical and non-technical teams, ask probing questions, synthesize input, present recommendations in plain language, and align handoffs across partner functions. • Analytical and data-driven problem solving to review ticket datasets, process steps, system configurations, or spreadsheets, identify patterns and gaps, and use insights to prioritize improvements and support business cases. • Self-directed execution and prioritization with comfort defining a work plan, managing competing priorities, and building structure in environments with limited precedent. • Familiarity with HR systems and service delivery tools such as HRIS platforms and case management systems, with the ability to support process design in environments that use tools like Workday and ServiceNow. • Additional relevant experience in areas such as HR service delivery models, shared services, process improvement methods, knowledge base or self-service program development, SLA and service catalog design, automation and workflow tools, process maturity frameworks, global workforce support, or GitLab workflows. • The People Operations team supports GitLab team members through key lifecycle moments and day-to-day operational needs. We answer team member questions, manage onboarding and offboarding, support internal movement, and handle data and transaction work in systems such as Workday. This role sits within our broader operations function and will help us create a more consistent and scalable way of working across regions and partner groups. We collaborate asynchronously across the US, EMEA, and APAC, with a strong focus on improving service delivery, clarifying handoffs, and building sustainable processes as GitLab grows. • People Operations • How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.