krakentech - Senior Software Engineer - Comms
Requirements
• Django (or equiv. web framework) • HTTP and REST APIs • Celery and async processing • Terraform, Packer, Consul • React and Redux • Test Driven Development • Spec Driven Development • Domain driven design and modelling • Experience working with event-driven, realtime systems • Writing robust and fault-tolerant software • Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [email protected]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Responsibilities
• Build and maintain the real-time technology that enables Kraken’s customer communication channels, with a particular focus on voice and telephony. • Develop reliable, event-driven systems that handle continuously changing states and interactions in real time. • Work with event streams, queues and asynchronous processes to manage customer and energy specialist interactions. • Build product features and tooling used by Kraken’s energy and support specialists to communicate with customers. • Solve complex real-time challenges, such as customers or specialists joining and leaving calls, connection issues and dropped calls. • Integrate Kraken’s systems with third-party communication providers, including platforms such as Twilio. • Work closely with engineers, product teams and customer-facing teams to understand problems and build effective solutions. • Help shape the technical direction of the Comms team as it grows, contributing to how the team’s focus, systems and ways of working evolve. • Take ownership of projects and contribute to improving the reliability, scalability and overall experience of Kraken’s communication systems. • Develop towards a people leadership role as the Comms team continues to grow.
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