• 3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales
• Prior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferred
• Comfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success
• Proven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track
• Strong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationships
• Proactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountability
• Tech savvy- comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners
• Ideal time zone: Central, Mountain, or Pacific