Talon.One LinkedIn Jobs - Technical Account Manager, APAC
Responsibilities
• Take ownership of the integration process of our API-driven platform with our clients' ecosystem • Troubleshoot repeat technical issues and drive issue escalation and problem elimination • Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction. • Work together with Customer Success Managers and our Engineering team towards providing great client service • Find new technology partners and integration possibilities • Manage customer expectations and lead them to customer satisfaction • Design Customer Onboarding processes • Work with Support on escalated tickets • WHAT WE NEED YOU TO BRING TO THE TABLE: • 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role • Experience with handling API integrations • Proven experience with SaaS based products • Previous experience with problem-solving in a troubleshooting environment • Passion for consulting and tactical empathy to apply and present complex solutions effectively • Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. • Excellent customer focus with a polite, patient, caring, calm and always professional demeanor • Analytical understanding with a high focus on data-driven decision making
Benefits
• 1,600 AUD annual learning budget and full LinkedIn Learning access • 30 days of annual leave, plus extra paid days for your birthday and moving day • 450 AUD home office setup budget, a 75 AUD monthly home office allowance • Freedom to work from abroad for up to 90 days worldwide! • WeWork On-Demand access for flexible workspace solutions • Mental health support with nilo.health • Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International • We contribute the statutory 10% of your salary to your Superannuation fund
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