Customer Education Manager

jellyfishUnited States$125k – $150k2d ago

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Requirements

5–8+ years in Customer Education, Instructional Design, Product Education, or a similar B2B SaaS role, including program ownership, not just content production.
Demonstrated ability to be both a strategic owner and hands-on builder in a lean, team-of-one environment.
Strong instructional design and storytelling skills for technical and analytics-heavy topics (engineering workflows, metrics, AI features).
Experience designing for multiple formats: self-paced courses, webinars, workshops, in‑app guidance, and CSM-led enablement.
Comfort working cross-functionally with Product, CS, Support, and Marketing, and ability to synthesize stakeholder input into focused, learner-centered programs.
A data- and outcome-oriented mindset; you care less about content volume and more about what changes for customers and CSMs.
Experience with LMS and authoring tools (for example, Articulate 360) and video tools (for example, Camtasia, Vidyard).
Background in Developer Tools and the software engineering industry.
A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must.
Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Estimated Base Salary $125K – $150K • Offers Equity
The posted range represents the possible base pay for this role. Actual compensation will depend on your experience, skills, role scope, and alignment with the position. Some postings may include more than one salary band to reflect different levels.
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