human - Product Manager
Requirements
• 5+ years in project management / product management / customer success roles with a track record of delivering real results for SaaS enterprise products. • Experience navigating ambiguous, high-pressure environments where the requirements were not handed to you neatly. • Proven ability to drive outcomes without direct authority. • Strong prioritisation instincts, knows the difference between urgent and important and acts accordingly. • Experience working in or very closely with a product and engineering organisation. • Understands how organisations actually work, formal and informal power, competing priorities, political dynamics. • Able to negotiate resource and priority trade-offs with managers across functions. • Reads situations quickly and adapts communication style to the audience - executive, engineer, customer. • Fast learner and strong technical background, ability to quickly onboard with complex systems and environments. • Background in customer support or customer success is a strong asset. • Experience in fraud/abuse mitigation, technical background or software development experience, and/or exposure to Agentic AI or machine-learning–powered products. • Knowledge of cybersecurity threats and vulnerabilities. • Familiarity with cloud-based platforms and architectures. • Prior experience working in a high-growth or late-stage startup environment. • Experience working in a high-growth or late-stage startup environment.
Responsibilities
• Act as the single point of accountability synthesizing incoming product requests and major escalations, ensuring they are appropriately prioritized and integrated into our key product initiatives. • Partner with account management, product, and engineering to unblock high-stakes customer situations quickly. • Absorb reactive noise, ad-hoc requests, one-off escalations, internal pressure before it reaches research and engineering teams. • Identify and prioritize high-impact, low-effort improvements that can be shipped fast and driving shipping them: • Translate vague, high-level goals into scoped deliverables with clear owners, timelines, and success criteria. • Drive delivery of these initiatives from kickoff through launch. • Own the process of the product requests management • Drive progress across teams where you have influence but no direct authority — chase owners, enforce commitments, and make the status of every initiative visible. • Develop a deep working knowledge of the product — how it works, where it breaks, what customers care about.
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