Power Digital - IT Analyst, Access Control

• 2+ years in an IT helpdesk, IT support or identity/access support role • Familiarity with Okta (or another identity provider) user, group and application administration • Comfortable in spreadsheets: reconciling license counts, utilization and cost data • Experience working in a ticketing system and following approval workflows • Vendor management experience is a plus • Detail-oriented with clear written communication; comfortable saying "not yet" politely when an approval is missing • Advanced spoken and written English (B2 or higher) and availability overlapping US business hours • Key Performance Indicators (KPIs) • Access Request SLA – 95% of access and license requests fulfilled within 1 business day (standard) and 4 hours (urgent), with 100% of requests carrying a recorded approval • License Spend – Unassigned or inactive seats held below 5% per application; monthly license utilization report delivered to Operations by the 5th business day; identified savings tracked against a quarterly target • Entitlement Hygiene – 90%+ of Okta application assignments granted via groups or rules rather than individually; zero unapproved admin-level grants • Access Reviews & Offboarding – 100% of quarterly access reviews completed on schedule; 100% of leaver access removed within 24 hours of notification • User Satisfaction – 4.5/5 or higher CSAT on post-ticket surveys • Most Important Things (MITs) • Right access, right person, right time, with the approval on record • Every license we pay for is being used; unused seats get reclaimed • Okta entitlements are structured by role and group, not improvised one-off • Partner with Operations on the numbers so license spend stays under control • Fast, friendly, helpdesk-quality service to teammates and newly acquired teams