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Jobs(26,995)/Customer Support Lead Role(60)/Immiland Canada Inc. (1) - Inc.
Immiland Canada Inc.

Immiland Canada Inc. - Inc.

Bogotá7mo ago
In OfficeStaffLATAMCustomer Support LeadTechnical ArchitectDiversity & Inclusion ManagerRESTApexGitJiraSalesforce

Requirements

• Architectural Strategy & Design • Design and document end-to-end technical solutions on the Salesforce platform, ensuring scalability and reliability. • Define data models and integration architectures using REST/SOAP APIs and middleware. • Govern the use of declarative vs. programmatic solutions (Apex, LWC) to ensure platform health • Partner with stakeholders to translate business needs into technical blueprints. • Collaborate with front-end developers to integrate user-facing elements. • Conduct technical code and configuration reviews to ensure alignment with best practices. • Mentor developers and admins, fostering a culture of technical excellence and clean code. • Contribute to the design of CI/CD pipelines tailored for Salesforce (e.g., Salesforce DX, Jenkins). • Oversee environment management and deployment strategies across sandboxes and production. • Troubleshoot complex platform issues and optimize system performance. • Optimize application performance and troubleshoot production issues. • Lead technical discussions during Agile ceremonies, including sprint planning and retrospectives. • Work with Product Owners to refine user stories and provide accurate development estimates. • Architect solutions that adhere to strict security standards (Shield, OWASP, GDPR). • Manage complex Sharing Models and Field-Level Security to ensure data integrity. • Education: Bachelor’s degree in Computer Science, Engineering, or a related field. • Experience: 5+ years of Salesforce ecosystem experience, with at least 2+ years in a Senior role. • Expert proficiency in Apex, Lightning Web Components (LWC), and Salesforce Rest API. • Deep understanding of Salesforce Clouds (Sales, Service, Experience, or Industry Clouds). • Experience with Salesforce APIs and integration patterns (Pub/Sub, CDC, Platform Events). • Familiarity with DevOps tools (Salesforce DX, Git, Gearset) and modern CI/CD workflows. • Tools: Proficiency in Jira, Confluence, Git • Bonus Skills: Salesforce Certified Technical Architect (CTA) or Application/System Architect certifications; experience with MuleSoft or Tableau. • Attributes: Analytical thinker, strong communicator, and a team player dedicated to building maintainable enterprise systems.

Responsibilities

• Architectural Strategy & Design • Design and document end-to-end technical solutions on the Salesforce platform, ensuring scalability and reliability. • Define data models and integration architectures using REST/SOAP APIs and middleware. • Govern the use of declarative vs. programmatic solutions (Apex, LWC) to ensure platform health • Collaboration & Quality Assurance • Partner with stakeholders to translate business needs into technical blueprints. • Collaborate with front-end developers to integrate user-facing elements. • Conduct technical code and configuration reviews to ensure alignment with best practices. • Mentor developers and admins, fostering a culture of technical excellence and clean code. • DevOps & Release Management • Contribute to the design of CI/CD pipelines tailored for Salesforce (e.g., Salesforce DX, Jenkins). • Oversee environment management and deployment strategies across sandboxes and production. • Troubleshoot complex platform issues and optimize system performance. • Optimize application performance and troubleshoot production issues. • Agile Leadership • Lead technical discussions during Agile ceremonies, including sprint planning and retrospectives. • Work with Product Owners to refine user stories and provide accurate development estimates. • Security & Compliance • Architect solutions that adhere to strict security standards (Shield, OWASP, GDPR). • Manage complex Sharing Models and Field-Level Security to ensure data integrity.

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