Affirm - Client Success Lead

• Deliver a proactive client management strategy to encourage growth & retention with our merchant partners • Identify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them • Provide prompt and effective support to address client needs and inquiries. • Conduct regular performance reviews and gather client feedback • Collaborate with internal teams to resolve client issues and requests promptly. • Stay abreast of industry trends and market developments to anticipate client needs. • Collaborate cross-functionally to execute strategies to support clients. • Ensure alignment between client goals and internal priorities and deliverables. • Demonstrate resourcefulness and flexibility in navigating changing environments. • Maintain a thorough understanding of company products and services to provide accurate information and support to clients. • What We Look For: • What We Look For: • Bachelor's degree with at least 3-5 years of account management experience, preferably in the financial technology industry. • Excellent written and verbal communication skills. • Strong interpersonal skills and ability to build rapport with clients and stakeholders. • Self-motivated, proactive, and able to work independently or as part of a team. • Comfortable in fast-paced, high-pressure environments managing multiple priorities. • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite. • Knowledge of marketing technologies and and e-commerce preferred • Base Pay Grade - H • Base Pay Grade • Equity Grade - 5 • Equity Grade • Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. • Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) • For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. • USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500 • USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500 • Please note that visa sponsorship is not available for this position. • Remote-first with flexibility built inAffirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. • Remote-first with flexibility built in • Benefits designed for youOur benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: