wagey.ggwagey.gg
26,670  jobs26,670  jobs
Browse Tech JobsCompaniesFeaturesPricingFAQs
Log InGet Started Free
Jobs(26,670)/Customer Support Lead Role(60)/Carrot (9) - Lead Product Management
Carrot

Carrot - Lead Product Management

Remote - Anywhere - USA *$168k - $198k+ Equity3w ago
RemoteStaffNADigital HealthCustomer Support LeadGoal SettingCustomer SuccessMentoring

Requirements

• While not required, we would be especially excited if you bring: • Experience in fertility, family-building, or broader digital health benefits • Experience partnering with Clinical or Legal teams on regulated or compliance-sensitive products • Familiarity with AI-enabled product features or workflows • Experience operating in a fully distributed, remote-first organization

Responsibilities

• Own the end-to-end product strategy and roadmap for a key product area, translating company priorities into a clear, prioritized plan of execution • Lead cross-functional initiatives, aligning Engineering, UX, Clinical, Legal, and Commercial partners around a shared vision and set of goals • Serve as a thought partner and informal mentor to other Product Managers, helping raise the bar on product process, discovery, and craft across the team • Make and communicate high-judgment prioritization decisions, balancing member experience, business impact, and technical feasibility • Partner directly with senior product and cross-functional leadership to shape quarterly and annual product strategy • Identify and address systemic gaps in process, tooling, or team practices that limit the Product team's effectiveness • Represent the Product team in executive and cross-functional forums, clearly communicating strategy, trade-offs, and outcomes • What Success Looks Like  📈 • What Success Looks Like • In your first 12–18 months, you will have: • Delivered a body of work that measurably improved member outcomes, engagement, or business performance within your product area • Built trusted, effective working relationships with cross-functional leaders across Engineering, UX, Clinical, Legal, and Commercial/Customer Success • Established yourself as a go-to product thought leader, with other PMs seeking out your input on strategy and process • Shaped or improved a core product process (discovery, roadmapping, prioritization) that is now used more broadly across the team • Successfully led at least one significant, ambiguous, cross-functional initiative from concept through launch • You likely have: • 5+ years of product management experience, including time at a fast-growing technology company; healthcare or digital health experience is a plus • A track record of owning complex, cross-functional product initiatives from strategy through execution • Strong product sense and the ability to balance user needs, business goals, and technical constraints in your decision-making • Excellent written and verbal communication skills, with the ability to influence and align both peers and senior leadership • Experience mentoring or informally guiding less-experienced product managers

Benefits

• As Carrot continues to scale, our Product team needs leaders who can operate with both strategic clarity and hands-on execution. This Lead, Product Management role is central to that effort — helping ensure our roadmap reflects the right priorities, our cross-functional partners are aligned, and our product practices scale sustainably as the team grows. • This is an opportunity to have an outsized impact: shaping not just a single product area, but the way Carrot's Product organization operates as it matures. • Interview Process 🤝 • Carrot offers the opportunity to do meaningful work in service of a deeply human mission. • Highlights include: • A mission-driven company focused on expanding access to fertility and family-forming care globally. • A high-growth environment where leaders are empowered to shape strategy and drive impact. • Competitive compensation, equity, and comprehensive benefits. • Flexible Time Off and a culture that actively encourages employees to recharge. • Comprehensive parental leave and family-forming benefits. • A collaborative, inclusive, and values-driven culture. • The opportunity to work alongside passionate, thoughtful teammates committed to improving healthcare outcomes worldwide. • Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $168,000-$198,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. • Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: [email protected] • Fraud and Security Notice: • A Note on AI • Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

Apply in one click

Upload My Resume

Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT

Apply in One Click
Apply in One Click

Similar roles

vandenboomassociatesvandenboomassociates - GxP IT Validation Lead2w ago
·Remote - USA
RemoteNAStaffLife SciencesCloud ComputingCustomer Support LeadTechnical WritingPerformance ReviewsReportingDocumentationDocument ManagementAdaMentoringMicrosoft 365Azure
tessera-labstessera-labs - Oracle MFCS/Retail Merchandising lead1w ago
·Remote - in the U.S.
RemoteNAStaffCloud ComputingE-commerceCustomer Support LeadRESTDocumentationReportingEcommerceNetSuiteInventory ControlOracle
AffirmAffirm - Client Success Lead3w ago
·Remote - CT (Central)·$125k - $188k/year + Equity
RemoteNAStaffFintechE-commerceCustomer Support LeadSalesforceMicrosoft OfficeCRM ManagementACCAAccount Management
HUDHUD - Customer Operations Lead3w ago
·Remote - San Francisco, California, United States·$55k - $165k/year
RemoteNAStaffArtificial IntelligenceLogisticsCustomer Support LeadVendor ManagementCRM Management
SardineSardine - Support Engineering Lead3mo ago
·Remote - USA·$105k - $160k/year + Equity
RemoteNAStaffSoftwareCustomer Support LeadPerformance ManagementCoachingTeam ManagementSQLREST
Pear VCPear VC - Lead Account Strategy Partner (Forward-Deployed, Healthcare Data)4mo ago
·New York City, New York, USA - Hybrid·$312k+/year
In OfficeNAStaffPharmaceuticalsBiotechnologyCustomer Support LeadClient ConsultingBrand StrategyPythonSQL
SharebiteSharebite - Senior Customer Care Lead4mo ago
·Remote - Europe *·$65k - $75k/year + Equity
RemoteNAStaffRestaurantsCustomer Support LeadProject ManagerCustomer SuccessDocumentationProcess Optimization
CoLab SoftwareCoLab Software - Customer Education Lead4mo ago
·Remote - Canada and US
RemoteNAStaffSoftwareEducationCustomer Support LeadImplementation ManagerB2BCustomer OnboardingLearning & DevelopmentCurriculum DevelopmentCustomer Success

Browse more by category

Show 60 moreCustomer Support LeadShow 195 moreGoal SettingShow 1,517 moreCustomer SuccessShow 915 moreMentoring
Privacy·Terms··Contact·FAQ·Wagey on X