chambercardio - Director of Operational Performance & Population Analytics
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Requirements
• 7–10+ years of experience in healthcare, with a background in performance management, quality improvement, analytics, program management, or an adjacent field. • Demonstrated experience owning performance measurement and improvement in a complex operating environment — not just producing reports, but using data to drive change. • Familiarity with value-based care performance metrics — SLAs, quality measures, engagement benchmarks, and operational KPIs. You know what good looks like and can identify when something is off before it becomes a problem. • Strong analytical instincts with the ability to work across data sources, interpret results, and translate findings into clear recommendations for non-technical audiences. • Experience designing and running QA or audit programs — evaluating operational or clinical quality against defined standards and building feedback loops that drive improvement. • Experience hiring and developing analysts or junior team members • Clear, structured communicator who can present performance data and improvement priorities to senior leadership without burying the point • Experience with population-level analytics in a clinical or VBC context — you know how to move from an attributed population to a prioritized program opportunity, build the business case for it, and hold that conversation with a CMO or Medical Director without needing it translated. • Passionate about improving outcomes for cardiology patients and providers. • Chamber Values: • Our values guide how we lead, collaborate, and care: • Low Ego: We stay grounded, curious, and open to feedback. • Empathy: We build trust through compassion and thoughtful communication. • Courage: We take action, think critically, and challenge ideas respectfully. • Ownership: We follow through with integrity and hold ourselves to high standards. • Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart. • Candidates must be based in the Eastern or Central time zone and will work remotely. Periodic travel to practice sites or Chamber offices may be required.
Responsibilities
• Performance Tracking & Operational Metrics • Own the tracking and reporting of Chamber's leading indicators, SLAs, quality measures, and operational metrics — answer rates, engagement rates, click-through rates, productivity, and program adherence across active contracts. • Build and maintain dashboards and scorecards that give Care Ops, Clinical, and leadership a clear, real-time view of how programs are performing against contractual and operational targets. • Partner with Informatics and Finance to ensure your team has clean, reliable data to work from — you own the performance story, not the data infrastructure. • Population Analytics & Program Identification • Analyze Chamber’s attributed populations across contracts to surface clinical trends, risk concentrations, and care gaps — translating population-level data into program priorities for Clinical and Care Ops leadership. • Build the clinical and operational business case for new programs before they go to build — modeling achievable outcomes, and ensuring program priorities reflect both contractual SLA impact and clinical value. This is not actuarial or claims-based retrospective work; that lives in Finance. This is program ROI and opportunity framing owned by Care Ops and Clinical together. • Own target-setting and outcome modeling for active programs — defining what success looks like for a given population before a program launches, and tracking whether it is on trajectory. • Conduct retrospective program evaluation — assessing whether a program moved the needle clinically and operationally, and feeding those findings back to program design. • QA, Audit & Qualitative Performance • Design and run a QA and audit program across care delivery operations — evaluating the quality of human interactions, care team performance, and documentation against Chamber's standards. • Extend QA oversight to AI-enabled workflows — auditing quality, accuracy, and appropriateness of AI-driven outreach and engagement, and flagging where human review or intervention is needed. • Performance Improvement & Cross-Functional Partnership • Translate performance data into specific, actionable improvement recommendations — and partner with Care Delivery, Program Ops & Infrastructure, Clinical, and Product to drive those improvements to resolution. • Own root cause analysis when targets are missed — diagnosing whether the issue is workflow, tooling, staffing, clinical protocol, or something else, and routing the fix to the right team. • Build a performance improvement operating rhythm for Care Ops — regular reviews, structured escalation paths, and closed-loop accountability so identified issues actually get resolved. • What You’ll Achieve in Your First 90 Days: • Conduct an audit of Chamber's performance tracking across live contracts and programs, documenting what is being measured, what is not, where data is reliable, and where the gaps are. • Stand up a core operational scorecard for Care Ops leadership covering leading indicators, SLAs, and quality measures that matter most across active contracts — giving the team a single source of truth it does not currently have. • Hire a Data Analyst and establish the working model for how your team produces, validates, and communicates performance data across the organization. • Design and launch an initial QA audit program for Chamber's care delivery operations — establishing baseline quality benchmarks for human interactions and AI-enabled workflows. • Deliver a first integrated performance and population analytics review to Care Ops and Clinical leadership — covering program status against targets, where trajectories are off track, and where the population data points to the highest-priority opportunities for the next quarter.
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