spoton - Senior Client Success Field Partner
Requirements
• Excellent interpersonal and communication skills, with the ability to connect with clients and address their concerns effectively. Strong proficiency in troubleshooting hardware and software issues, with a solid understanding of low-voltage wiring and power outlets. • Strong problem-solving skills and the ability to handle support escalations in a calm and professional manner. • Proficiency in training end-users in software applications, preferably in a face-to-face setting. • Ability to work independently, utilize independent discretion, manage time effectively, prioritize tasks to meet deadlines and effectively resolve support issues • Ability to travel and work on-site at various client locations as needed. • Some night and weekend tasks may be required • 2+ years of management experience working in the restaurant industry • 2+ years experience building and maintaining strong relationships with clients, ensuring a positive and satisfactory experience. • Familiarity with various hardware and networking devices, including terminals, handhelds, printers, and peripherals. • Familiarity with low-voltage wiring principles, identification, and verification of wiring connections. • Associate’s Degree is the minimum educational requirement for this position. • Technical Certification or Diploma: Preferred technical certifications or diplomas in relevant fields such as information technology, computer science, electronics, or a related discipline. • PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS: • Must be able to remain in a stationary position a minimum of 50% of the work day • The person in this position needs to move about on-site at client locations • May be required to kneel or assume an uncomfortable position during installation • Lift and carry equipment weighing up to 25 pounds
Responsibilities
• SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. • We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com http://spoton.com). If something seems suspicious, please contact us at [email protected]. • Work authorization in the U.S. is required. Visa sponsorship is not available for this role. • SpotOn is an E-Verify company.
Benefits
• O'ahu$70.3K – $87.5K • Offers Equity • Offers Bonus • Please note the range listed is just one component of a competitive compensation package which may include a company stock plan depending on role eligibility. Offers will be reflective of the candidate’s location, qualifications, and experience. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please share your first and last name. • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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