bunch - Head of Fund Operations
Requirements
• You'll likely have: • Significant leadership experience within fund administration, private equity, venture capital or another complex financial operations environment. • Experience leading managers and building high-performing organisations across multiple teams. • Strong expertise in fund operations, including capital calls, distributions, investor servicing and treasury processes. • The credibility to coach experienced operators through complex fund structures, LP agreements and operational challenges. • A systems mindset. You naturally think about automation, process design and scalable operating models. • Experience working closely with Product and Engineering teams to improve operational tooling or strong interest in building technology-enabled services. • Strong commercial judgement with the ability to balance customer experience, operational quality and efficiency. • Excellent stakeholder management and communication skills across technical and non-technical teams. • A bias for ownership. You enjoy solving difficult operational problems and helping teams succeed.
Responsibilities
• As Head of Fund Operations, you'll lead our Capital Management domain, the cross-functional organisation responsible for delivering capital calls, distributions, treasury services and day-to-day fund operations across our European markets. • You'll lead experienced managers and senior specialists, helping them scale high-performing teams while continuously improving service quality, efficiency and customer experience. • Together with your Product Manager and Engineering Manager, you'll shape the future of fund operations, balancing operational excellence with product innovation. • You'll be responsible for: • Leading managers and senior operational experts across multiple markets. • Owning operational delivery for capital calls, distributions, treasury operations, investor support and fund-related operational services. • Driving operational excellence across quality, efficiency, customer satisfaction and scalability. • Coaching experienced fund operations professionals through complex operational, legal and fund-specific challenges. • Setting clear priorities, allocating capacity and ensuring your organisation scales alongside company growth. • Partnering closely with Product and Engineering to automate manual work, improve internal tooling and influence product direction. • Working cross-functionally with Fund Accounting, Investor Onboarding, Fund Implementations and Customer Success to deliver a seamless customer experience. • Hiring, developing and retaining exceptional operational talent. • Leading through ambiguity, resolving escalations and ensuring consistent execution across multiple teams and markets.
Benefits
• This is one of the most impactful operational leadership roles at bunch. • You'll help define how fund operations should look in five years, not just how they're run today. • You'll lead exceptional operational talent, shape product strategy alongside Engineering and Product leadership, and build the operating model that supports our next stage of international growth. • If you're excited about combining operational leadership, technology and deep domain expertise to transform private markets infrastructure, we'd love to hear from you. • Customizable benefits package (wellbeing, sport, mobility, food, and more) • 28 days of vacation, plus 2 company days and local public holidays • Remote-flexible hybrid (3 days/week in office) • Up to 4 remote calendar weeks a year • Work with a diverse team of 120+ bunchies from 40+ countries, with leaders who are best-in-class in their domains • 1. People Team Interview (30 min) – Meet us & check initial fit • 2. Hiring Manager Interview (45 min) – Collaboration, ownership, and culture • 3. Case Interview & team fit interview(90 min) – Collaborative problem-solving • 4. Onsite assessment centre, incl. additional team and stakeholder meetings (1 full day in Berlin at our HQ) • 5. Reference calls
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