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Jobs/Technical Support Specialist Role/corebts - NRI North America - Technical Solution Leader
corebts

corebts - NRI North America - Technical Solution Leader

Remote - Americas - USA *2mo ago
RemoteSeniorNAFintechCloud ComputingTechnical Support SpecialistSenior AdvisorCustomer EngagementStakeholder Management

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Requirements

• Bachelor’s degree in computer science, Engineering, or a related field: YES • 15+ years of IT experience, with at least 5 years in solution architecture or technical leadership: YES • Proven experience designing and implementing enterprise-level solutions across applications, data, cloud, and infrastructure: YES • Excellent leadership, communication, and stakeholder management skills: YES • Solid understanding of security, data management, and infrastructure principles: YES • Strong skills in consultative sales and customer engagement. The TSL role sits at the intersection of sales and technology – it requires the ability to identify client needs and translate them into solution opportunities: NO_STATED (implied requirement based on job responsibilities)

Responsibilities

• Lead the identification and design of technical solutions that meet clients’ business requirements. • Partner with business and technical leaders to understand requirements and shape solution strategies aligned with customer's industry trends and business strategy. • Serve as a trusted senior advisor to client executives and technical teams advising on technology investments and roadmap decisions. • Build strong relationships with key stakeholders on selected priority clients. • Provide technical direction and oversight during early stages of sales opportunities to ensure right solution strategy is pursued maximizing value to client and NRI. • Partner with sales leadership to prioritize client engagements and build qualified sales pipeline within the assigned region. • Work closely with Innovation Directors and Technical Solution Architects to win qualified sales opportunities. • Work with engineering and operations teams to ensure solution performance, reliability, and security. • Troubleshoot and resolve complex solution issues across platforms and technologies. • Drive adoption of innovative tools, platforms, and practices to improve solution quality and efficiency.

Benefits

• Work with a great group of people in a highly collaborative team and results oriented atmosphere. • Opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

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