Postscript - Senior Customer Success Manager

• Customer Success & Relationship Management • Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers. • Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation. • Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI. • Develop tailored strategies to ensure customer growth and retention, meeting performance targets. • Marketing Strategy & Consultation • Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies. • Provide creative and data-driven recommendations to maximize customer engagement and growth. • Cross-Functional Collaboration • Partner with the broader account team to identify and execute upsell and renewal opportunities. • Collaborate with Product and Support teams to address technical issues and deliver seamless solutions. • Operational & Industry Expertise • Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions. • Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team. • Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.