OpenSesame - Systems Administrator

• Meet with the IT Manager to understand team priorities, success metrics, and upcoming projects. • Review OpenSesame’s existing IT infrastructure, including cloud environments and SaaS platforms, and demonstrate the ability to speak to their functions and interdependencies. • Shadow IT Support Specialists to observe ticket workflows and identify support-related bottlenecks or recurring issues. • Shadow the Systems Administrator to learn OpenSesame’s tool setup, user administration practices, and system documentation. • Complete all onboarding and internal training required for IS tools and systems. • Successfully assist with and resolve at least two active project tasks assigned by the current Systems Administrator. • Independently manage and resolve escalated IT support tickets within expected service timelines. • Complete at least three project assignments independently from start to finish. • Demonstrate working proficiency in Jamf, Google Workspace, and Okta, with an emphasis on endpoint management and user access controls. • Begin maintaining enterprise data and internet security practices, including documentation updates and enforcement of established policies. • Carry a full ticket and project workload equivalent to team peers, delivering consistent and timely resolutions. • Participate in the cross-training of Help Desk Support personnel on key internal systems and applications. • Demonstrate admin-level proficiency in three additional IT tools under the IS team’s purview. • Identify and introduce an AI-driven or automation-based solution to improve a repetitive internal process. • Actively contribute to upcoming internal security compliance audits by preparing systems documentation and responding to audit requests. • Audit existing account provisioning and deprovisioning workflows; recommend and present a plan to streamline these processes. • Identify at least two manual workflows for automation, and lead their technical evaluation and implementation. • Identify opportunities to strengthen the reliability, security, and maintainability of internal AI workflows through improved automation, system integrations, and access management. • Demonstrate full ownership of all tools and applications within the IS environment through a performance review with IT leadership. • Transition into autonomous operations, confidently managing support tickets, systems projects, and process improvements with minimal oversight. • Google Workspace (GSuite) • Microsoft Intune • Password Manager • You might notice we don’t have the typical list of requirements and buzzwords here. That’s intentional. • We’re looking for proven examples from your career that show you can do this job, that you’ve built systems, driven alignment, and created impact at scale. When you look back a year from now, you’ll know you’ve made OpenSesame better, faster, and stronger because of your leadership.