Power Digital - Systems Administrator
Requirements
• 3+ years administering SaaS platforms for a company of 1000+ people • Hands-on Google Workspace administration experience (super admin or delegated admin) • Hands-on Okta administration experience: app integrations, SSO/SCIM, group rules, lifecycle policies • Slack administration experience (Business+) [Confirmed license tier] • Scripting or automation experience, e.g., Okta Workflows, Google Apps Script, • Vendor management experience is a plus. • Clear written documentation habits; able to explain technical changes to non-technical teammates • Advanced spoken and written English (B2 or higher) and availability during Pacific Time business hours • Key Performance Indicators (KPIs) • Tier 2 Resolution SLAs – 90% of escalated systems tickets resolved within SLA (P1 in <4 hours, P2 in <1 business day, P3 in <3 business days) • Change Hygiene – Zero unplanned, admin-caused outages in Google Workspace, Okta or Slack; 100% of production configuration changes logged in the change log with rollback notes • Automation – At least 2 recurring manual admin workflows automated and documented per quarter (e.g., Okta Workflows, Apps Script) • Acquisition Integration – 90%+ of assigned integration milestones (tenant migrations, Okta app onboarding, Slack consolidation) delivered on the agreed date • Most Important Things (MITs) • Keep Google Workspace, Okta and Slack secure, consistent and documented • Be the reliable Tier 2 escalation point behind the IT Helpdesk • Automate the repetitive so the team scales without adding headcount • Make acquisition integrations predictable: on time, low drama, no surprises • Communicate clearly with non-technical teammates and stakeholders
Responsibilities
• Administer Google Workspace end to end: users, groups, shared drives, security and DLP settings, retention, and third-party app access • Administer Okta as a primary admin: application integrations (SSO/SCIM), groups and group rules, lifecycle automation, MFA and sign-on policies • Administer Slack: workspace and user settings, app approvals, channel governance, retention, and integrations • Support PDM business functions with system configuration, integrations and Tier 2 troubleshooting escalated from the IT Helpdesk, and lead the systems workstreams (tenant consolidation, migrations, app onboarding) for acquisition integrations • Employ AI technologies to enhance and optimize business processes • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department • Other applicable or related duties as assigned.
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