Engine - Salesforce Administrator (Service Cloud) - LATAM

Remote - LATAM+ Equity3w ago

Remote Mid LATAM Cloud Computing Systems Administrator Case Management Salesforce AWS

Requirements

• Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud. • Skills: You’re a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency. • Tech-Savvy: Bonus points if you’re fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect telephony integration. Familiarity with Agentforce is a plus. • Mindset: You’re ready to roll up your sleeves, collaborate closely with cross-functional teams, and deliver results that reduce support case loads and enhance customer satisfaction. • This is a contractor position for candidates based within Latin America only. • Applications for this role will be accepted through 7/16/26 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline. • The Engine Edge: Perks & CompensationWe believe in rewarding great work with great benefits:

Benefits

• Compensation: Competitive base pay tied to role and experience, with equity for all employees. Some roles are also eligible for bonuses or commissions. • Benefits: Check out our full list at engine.com/culture • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we'll make sure you have what you need to succeed. • Environments for Success: • Perks and benefits may vary based on employment type, location, and more