lendable - Complaints and Data Rights Administrator

• Experience working with DSARs, subject access requests, or other data rights requests (erasure, rectification, portability) in a regulated environment • An understanding of UK GDPR, the Data Protection Act 2018, and ICO guidance • Experience with redaction tools and case management systems • An understanding of financial services data (loans, cards, auto-finance) and its sensitivity • Experience liaising with the ICO or handling escalated data protection complaints • YOUR TEAM'S OBJECTIVES • Lendable is committed to respecting customers' data rights and handling their personal data responsibly and transparently. Our Data Protection team ensures that every request a customer makes to access, correct, or erase their data is handled accurately, fairly, and within the timeframes required by law. • As we expand our products across the UK and US markets, the volume and complexity of data rights requests continues to grow, making rigorous, well-organised DSAR handling more important than ever to maintaining customer trust and regulatory compliance. • HOW YOU'LL IMPACT THOSE OBJECTIVES • You will manage a caseload of DSARs and other data rights requests from receipt through to closure, tracking progress against statutory deadlines • You will liaise with teams across the business (Operations, Product, Engineering, Complaints) to locate and extract all relevant customer data • You will carefully review and redact data to protect third-party information and apply relevant exemptions in line with policy and legal guidance • You will maintain accurate records of all requests, decisions, and rationale to ensure full auditability • You will communicate clearly and professionally with customers regarding the status and outcome of their requests • You will identify and escalate complex, high-risk, or ambiguous requests to the Data Protection Officer or Legal team as needed • You will help identify process improvements and contribute to the continuous improvement of DSAR handling procedures and tooling • You will maintain up-to-date knowledge of UK GDPR, the Data Protection Act 2018, and relevant ICO guidance • You will champion the use of AI tools and technology to improve the efficiency and accuracy of the DSAR process • You will work well under pressure, adapting to fluctuating request volumes while maintaining quality and compliance standards • THE INTERVIEW PROCESS • A quick phone call with one of the team • An exercise to demonstrate your approach to handling a DSAR case • An assessment to evidence your knowledge of UK GDPR and data rights obligations • Onsite Interview • Discuss the exercises you have completed • Meet the team you'll work with daily • LIFE AT LENDABLE