trustyou - Junior Customer Support Manager (German or French Speaking)
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Requirements
• Linguistic Excellence: C1-level fluency in English PLUS German or French. • Exceptional Writing Skills: You can explain complex technical concepts in a way that feels simple, warm, and professional over email. • Experience: At least 1 year in a Customer Support or Client Success role, ideally within a SaaS environment. • On-Camera Confidence: You are comfortable hosting webinars and presenting to groups in a virtual environment. • ## You are ideally someone who has…. • A solution-oriented mindset—you enjoy the "detective work" involved in diagnosing a ticket. • Experience with webinar tools (like Zoom, GoToWebinar, or Google Meet). • The ability to stay organized and productive in a high-volume, remote-first workflow.
Benefits
• Working in a global, diverse, and collaborative team. • Flexible working hours that allows you the freedom to shape your work-life. • Remote-friendly environment. • On-going career development, training, and coaching. • Six days for learning & development. • Celebrate in style at our team events (in-person and virtually).
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