civicmarketplace - Account Manager (Suppliers)
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Responsibilities
• OWN SUPPLIER SUCCESS & REVENUE RETENTION • Ensure suppliers see clear ROI through pipeline generation and contract wins • Own retention (GRR) and expansion (NRR), with revenue growth as the output. • BUILD AND MANAGE SUPPLIER RELATIONSHIPS • Act as the primary point of contact for suppliers on Civic Marketplace • Develop strong, trust-based relationships with founders, sales leaders, and GTM teams • Guide suppliers on how to position their offerings for public sector buyers • DRIVE SUPPLIER PERFORMANCE ON THE PLATFORM • Help suppliers improve their profiles, offerings, and responsiveness • Advise on best practices for RFQs, shortlists, and cooperative contract positioning • Proactively identify ways to increase supplier visibility and win rates • LEAD STRATEGIC REVIEWS & INSIGHTS • Conduct regular business reviews with suppliers to assess performance and growth opportunities • Provide data-driven insights on buyer behavior, demand trends, and procurement patterns • Align supplier strategies with Civic Marketplace’s evolving product and marketplace dynamics • PARTNER CROSS-FUNCTIONALLY • Collaborate with Customer Success, Product, and Partnerships teams to improve supplier experience • Feed supplier insights into product development (e.g., onboarding, search, RFQ flows) • Support go-to-market initiatives that drive supplier acquisition and engagement
Benefits
• Foundational impact • Shape how Civic Marketplace builds and scales its supplier-side success playbook from the ground up • Marketplace leverage • Work on both sides of a two-sided marketplace—directly influencing supply, demand, and transaction velocity • Mission-driven work • Help local governments access better vendors while enabling businesses (including SMBs and HUBs) to win public sector work • Ownership & visibility • Own a critical growth lever with direct impact on revenue, supplier retention, and marketplace liquidity • Fast-moving environment • Be part of a high-velocity team building the future of public procurement • YOU MIGHT BE A GOOD FIT IF YOU: • HAVE STRONG ACCOUNT MANAGEMENT / CSM EXPERIENCE • 2–4 years in Account Management, Customer Success, or Sales • Proven track record of driving renewals, expansions, or revenue growth • Experience in B2B SaaS or marketplace businesses is a strong plus • UNDERSTAND HOW TO DRIVE CUSTOMER OUTCOMES • You think beyond “support” and focus on measurable success (revenue, pipeline, adoption) • You can translate product capabilities into business outcomes • HAVE STRONG COMMERCIAL INSTINCTS • Comfortable identifying upsell opportunities and driving conversations around value • Able to balance relationship-building with revenue ownership • ARE HIGHLY PROACTIVE AND EXECUTION-ORIENTED • You don’t wait for issues—you anticipate and solve them • You’re comfortable operating in ambiguity and building processes from scratch • HAVE AN INTEREST IN PUBLIC SECTOR OR MARKETPLACES • Bonus: experience in government, procurement, or working with vendors selling into the public sector • Bonus: experience working with SMBs or diverse suppliers • Competitive salary + early-stage equity • Comprehensive medical, dental, and vision insurance • Regular team offsites (international) • Opportunity to help build a category-defining company in public procurement
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