CGS Nexus - Technical Support Representative Night shift
Requirements
• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software. • Strong understanding of POS hardware (including all peripherals) • Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level. • Proficient in networking. • You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection. • If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.
Responsibilities
• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. • Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. • Assist in the setup and installation of new hardware and POS-related software. • Perform troubleshooting on core system remote devices. • Engage in various computer-related break-fix repairs as needed. • Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
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