Steer - Technical Support Specialist - Remote

• Own technical support for customers • Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively. • Own Level 1 support resolutions. • Own Level 2+ ticket creation and internal triage. • Set up, transfer, troubleshoot phone number ownership. • Maintain data connection stability. • Own product retraining • Maintain up-to-date documentation on procedures and solutions. • Provide feedback internally on user experience, improvements or feature requests. • Evaluate system potential through assessing compatibility of new programs with existing programs. • Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement. • Troubleshoot technical issues and coordinate timely updates to live configurations as needed • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience • You Are: • Someone with strong communication skills who can follow a customer’s narrative, understand their point of view, and explain solutions clearly. • Curious by nature and motivated to understand how things work. • Customer-first in your approach, showing empathy, clarity, and patience. • Proactive, resourceful, and ownership-driven — you anticipate needs, take initiative, and follow through. • Comfortable building relationships with people across different teams and functions. • Organized and able to manage multiple tasks or threads at the same time.