zilch - Collections Strategy Analyst

• Build an understanding of Zilch’s end-to-end collections lifecycle, including early arrears, later-stage collections, external partner activity, and recoveries. • Use data and insight to identify opportunities to improve collections strategy, customer treatment, segmentation, allocation, and recovery outcomes. • Develop practical recommendations and proposals, with guidance, to support improvements across the collections lifecycle. • Monitor collections performance, including targets, trends, customer outcomes, and key metrics such as roll rates, cure rates, liquidation, recoveries, placements, and payment performance. • Use SQL to extract, analyse, and summarise data to support collections insight, strategy development, and decision-making. • Assist with segmentation and allocation analysis across delinquency stages, customer groups, DCAs, and Debt Purchasers. • Support analysis of DCA and Debt Purchaser placement, performance, and outcomes. • Help investigate performance movements, identifying potential drivers, risks, and areas for improvement. • Track the impact of strategy changes, operational initiatives, and external partner performance. • Work with Collections, Credit Risk, Operations, Data, and other stakeholders to turn analysis into practical proposals and next steps. • Support ad hoc analysis to answer business questions and improve understanding of collections performance.