Similarweb - IT Helpdesk Specialist, UK

Remote - London, UK1w ago

Remote Mid EMEA Software IT Support Specialist Office Administrator Bash Python Microsoft 365 Documentation Google Workspace Process Improvement

Requirements

• 2–4 years of experience in IT support, helpdesk, or similar technical support role. • Strong troubleshooting skills in both MacOS and Windows environments. • Hands-on experience with: • Google Workspace administration • Google Workspace • Okta or other identity management tools • Office 365 applications • MDM solutions (Jamf, Kandji, Intune, etc.) • MDM solutions • Familiarity with onboarding/offboarding workflows and lifecycle management. • Basic scripting knowledge (Bash, PowerShell, or Python) — a plus. • Excellent communication and interpersonal skills, with a customer-first mindset. • Ability to work effectively across global teams and time zones. • Experience in a cloud-first, SaaS-heavy, and ISO27001/SOC2-compliant environment preferred. PLUS • cloud-first • SaaS-heavy • ISO27001/SOC2-compliant • Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional — a plus. • CompTIA A+ • Google Workspace Administrator • Okta Certified Professional

Responsibilities

• 1. End-User Support & Resolution • Serve as the primary point of contact for technical support through a ticketing system, chat, and email, ensuring rapid and effective issue resolution. • primary point of contact for technical support through • Provide expert, hands-on, and remote troubleshooting for all end-user devices running macOS and Windows operating systems. • macOS and Windows • Resolve issues across a critical application stack, including Google Workspace, Okta SSO/MFA, Microsoft 365, and MDM platforms (Jamf, Kandji, Addigy, etc.). • Google Workspace, Okta SSO/MFA, Microsoft 365 • Maintain network connectivity, hardware, peripherals, and Audio/Video Conferencing systems. • Audio/Video Conferencing • 2. IT Operations & Lifecycle Management • Execute the full employee lifecycle for IT access: provisioning accounts, access, and devices for new hires, and securely managing offboarding processes. • full employee lifecycle • Manage user identities, groups, and permissions within centralized systems like Okta to ensure least-privilege access. • Maintain a precise and up-to-date IT asset inventory, overseeing the complete lifecycle of laptops, accessories, and software licenses. • 3. Process Improvement & Knowledge • Drive process improvements and automation initiatives to enhance the efficiency and quality of IT service delivery. • Drive process improvements • Create and maintain high-quality internal IT documentation and knowledge base articles. • Collaborate with IT Engineering and Operations teams on projects to elevate the overall employee technology experience.

Benefits

• You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. • You’ll actually love the product you work with: • You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. • You’ll find a home for your big ideas: • We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. • You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here. • You can grow your career in any direction you choose: • Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. • Diversity isn’t just a buzzword: • We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.