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NICE

NICE - Director, Sales Enablement, Onboarding

Remote - USA1mo ago
RemoteDirectorNASoftwareDirector of Customer SuccessSales EnablementLearning & DevelopmentReportingCross-functional CollaborationCustomer Engagement

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Requirements

• Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios. • Drive immersive, experiential learning that builds confidence and practical application. • Ensure consistency and quality across global onboarding experiences. • Measurement and Business Impact • Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion. • Build dashboards and reporting frameworks to demonstrate business impact and ROI. • Continuously optimize onboarding based on data, feedback, and performance insights. • Cross-Functional Collaboration • Act as a trusted partner to Sales and Pre-Sales leadership to understand capability gaps and evolving business needs. • Communicate onboarding progress, insights, and impact to executive stakeholders. • Collaborate closely with the broader Global Enablement organization to ensure alignment across ongoing learning, certification, and skill development. • Have you got what it takes? • 8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments. • Proven success designing and scaling onboarding programs tied to measurable revenue impact. • Experience supporting both Sales and Pre-Sales or technical GTM roles. • Strong executive presence and ability to influence senior stakeholders. • Experience leading and developing high-performing teams. • Data-driven mindset with strong analytical and operational skills. • Ability to translate complex technical solutions into compelling business value. • Experience with learning platforms and modern enablement technologies. • Success Metrics • Success Metrics • Reduced time to productivity and ramp across Sales and Pre-Sales teams. • Improved seller and SE confidence and customer engagement early in tenure. • Strong onboarding completion and certification rates. • Positive feedback from Sales and Pre-Sales leadership. • Demonstrated impact on pipeline, deal velocity, and win rates.

Benefits

• Cognigy • NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages. • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. • Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

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