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Jobs/Director of Customer Success Role/PartsBase Inc. - Director, Digital Commerce Enablement & Partnerships
PartsBase Inc.

PartsBase Inc. - Director, Digital Commerce Enablement & Partnerships

Remote - United States$140k - $185k2w ago
RemoteDirectorNASoftwareAirlinesDirector of Customer SuccessB2BProduct MarketingCross-functional CollaborationEnterprise SalesSales Enablement

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Requirements

• 7–10+ years in B2B SaaS, aviation aftermarket, or digital commerce • Strong experience supporting enterprise sales motions • Proven success in partner or ecosystem enablement • Ability to translate complex platforms into simple value narratives • Comfortable operating cross-functionally and influencing without authority • Success Metrics • Sales confidence and platform adoption • Partner activation and revenue contribution • Reduced friction in integrations and onboarding • Quality and impact of product feedback loop • Time-to-value for new customers and partners

Responsibilities

• Sales Enablement & Field Support • Serve as the primary product and platform expert for Sales teams • Support complex deals, demos, and solution positioning • Develop and maintain enablement materials (pitch decks, use cases, ROI narratives) • Train Sales teams on platform capabilities and value propositions • Act as escalation point for Sales on digital commerce questions • Partner & Integration Enablement • Lead onboarding and activation of integration and channel partners • Coordinate technical and commercial readiness with Product and Engineering • Develop partner playbooks and joint value propositions • Support co-selling and co-marketing motions with partners • Ensure partners are positioned for successful go-to-market execution • Product Feedback & Market Intelligence • Gather structured feedback from Sales and Partners • Identify adoption blockers, feature gaps, and workflow friction • Translate market signals into actionable insights for Product leadership • Support beta programs and early adopter initiatives • Cross-Functional Collaboration • Act as connective tissue between Sales, Product, Marketing, and Partners • Ensure consistency in messaging, positioning, and value articulation • Support leadership with data, insights, and field intelligence

Benefits

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